1. We allow return or exchange of products if there is a manufacturing defect or a damage in transit. Our products are handmade and some variations are part of the handmade process.
2. All product dimensions and materials are mentioned on each product. We do not entertain exchanges for size-related issues.
3. Please email email@example.com within 24 hours of delivery with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 7-10 working days after the product received by us.
Please make sure the products are unused and securely cushioned in their original packaging.
4. Given the handmade nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
5. No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
6. Made to Order products cannot be returned or exchanged.
7. Products bought during a Sale or with a discount coupon cannot be returned or exchanged.